Quality of Customer Support
On October 23, 2024, the FCC adopted a Notice of Inquiry (NOI) to examine the level and quality of customer support currently provided by cable, broadband, satellite TV, and voice…
On October 23, 2024, the FCC adopted a Notice of Inquiry (NOI) to examine the level and quality of customer support currently provided by cable, broadband, satellite TV, and voice…
In previous editions of the ICORE Blog (8/3/24, 9/3/24/ and 10/9/24) we discussed the case of Consumers' Research et al v. the Federal Communications Commission challenging the constitutionality of the…
On August 7, 2024, the FCC a Notice of Proposed Rulemaking (NPRM) and a Notice of Inquiry (NOI) related to AI-generated Robocalls and Robotexts. This action follows steps taken by…
On October 15, 2024, the Commission released a Notice of Inquiry (NOI) which initiates a proceeding seeking input on the current state of broadband data caps and whether they cause…
On September 6, 2024, the FCC issued a Notice of Inquiry initiating the annual assessment of broadband availability across the country as required by Section 706 of the Telecommunications Act…
In the August 3, 2024, and September 3, 2024, editions of the ICORE Blog we discussed a July 24, 2024, ruling by the U.S. Court of Appeals for the Fifth…
In recent weeks there has been a significant amount of activity related to the EA-CAM program and specifically concerning filings by EA-CAM carriers seeking adjustments to their EA-CAM offers that…